Simple care
$55.00 per month per Key Network Element (KNE)
$55.00 Start-up fee per KNE (one time fee)
All updates and Patches
Stable working condition
Installation or Re-installation of OS
Installation or Re-Installation of Applications
Application configuration
Network User Management
Upgrade Installations
Update Network Documentation
24 hour Response for Critical 'Down' Conditions
24 to 72 hour Response for non-critical Conditions
Application Vendor Troubleshooting
Replace hardware failures and associated reconfiguration
New Installations / Setup / Configuration
Basic care
$65.00 per month per Key Network Element (KNE)
$65.00 Start-up fee per KNE (one time fee)
Includes SIMPLE Care PLUS...
24 to 48 hour Response for non-critical Conditions
Network, Server and critical Application Monitoring
Backup Monitoring
Disaster Recovery Planning
Complete care
$75.00 per Key Network Element (KNE)
$75.00 per Key Network Element Setup (One time Fee)
Includes BASIC Care PLUS...
Server Monitoring
Hardware Failure replacements
- Memory
- Hard Disk
- Floppy Disk
- CD-ROM Drive
- DVD Drive
- NICs (Above Board)
- All other Above Board Components in PC's and Servers
- UPS's and UPS Batteries
- Network Patch Cables
